Terms of Service

1. Scope of Service

EquaVita Home Watch is an independent observation and documentation service operating in Sylvan Lake, Alberta. We perform visual property visits at agreed intervals and produce documented reports of our observations. We do not provide security services as defined under Alberta security services legislation.

2. Limitations

EquaVita Home Watch does not guarantee property condition between visits and does not forward documentation directly to insurers. A visit documents what was visible and observable at that moment in time.

3. Confidentiality

Property access information is held in our encrypted Key Vault and accessed only by authorised inspectors who are physically on-site. Every access is recorded in an immutable audit trail.

4. Billing

All scheduled visits are prepaid. Customers paying by credit card will provide their card details at the time of enrollment. The first scheduled visit will be charged in advance, and thereafter, the applicable visit fee will be automatically charged to the card at 12:01 a.m. on the scheduled date of each visit.

Customers paying by Interac e-Transfer will prepay for all scheduled visits for the upcoming month. Monthly payment must be received before the first scheduled visit of that month. E-Transfer payments should be sent to billing@equavitahomewatch.ca.

Visits will only be considered confirmed once the applicable payment has been received or the scheduled automatic card payment has been successfully processed.

Questions about these terms? Call (587) 802-2900 or email info@equavitahomewatch.ca. See also our Privacy Policy and the full Service Agreement.