FAQ

What is Home Watch? + −

Home Watch is a scheduled service where a Home Watch professional attends an unoccupied property and visually observes accessible areas according to an agreed service scope. The visit is documented and reported to the homeowner.

What happens during a Home Watch visit? + −

The scope depends on the service tiers you select. Visits can include visual observation of accessible interior and exterior areas, temperature and humidity observations where applicable, visible water concerns, accessible household areas, photographs, written observations, and other items included within your selected Home Watch checklist.

How often should my home be checked? + −

Visit frequency depends on your property, how long you're away, and your insurance policy requirements. Review your policy and build your Home Watch schedule with EquaVita accordingly. You can set a recurring schedule through the client portal based on your needs or your insurer's required visit frequency.

Will I receive documentation after every visit? + −

Yes. Completed Home Watch visits are documented, and the applicable visit information is made available through your secure client portal.

Do I get reports after every visit? + −

Yes — every visit comes with dated photos and a clear written log, uploaded to your secure client account for instant access.

Does EquaVita perform repairs? + −

No. EquaVita provides Home Watch visits, property observation, documentation, reporting, and specifically authorized convenience or coordination support within the agreed service scope. Repairs, maintenance, trade work, cleaning, landscaping, snow removal, and other specialized services are completed by independent third-party providers.

Can you contact my insurance company for me? + −

We don't forward reports directly, but we make it simple for you to download and share your records anytime.

Can EquaVita help me find a contractor? + −

When a property requires work outside the Home Watch scope, you may use your preferred provider. If you don't have one, EquaVita may provide a referral from its independent local referral network where an appropriate provider is available. The homeowner remains responsible for selecting, authorizing, contracting with, and paying the third-party provider.

Are you insured and local? + −

Yes. We're fully insured under 2822240 Alberta Inc. and proud to be 100% Canadian-owned and operated right here in Sylvan Lake.

Does EquaVita provide security monitoring? + −

No. EquaVita is a Home Watch business providing scheduled visual observation, documentation, reporting, and client-directed support.

Can EquaVita submit my documentation to my insurer? + −

No. Your records are provided through your secure client portal so you can review, download, and share them directly when appropriate.

Are you insured and licensed? + −

Yes. EquaVita Home Watch is fully insured to provide our services in Alberta and holds the appropriate business licensing.

How do I book a service or get a quote? + −

Simply create an account through the EquaVita client portal, register your property, and choose your preferred Home Watch service tiers and schedule. You’ll see the service details and cost before selecting your payment method. Once your service is confirmed, your Home Watch visits are scheduled and managed through the portal.

What areas do you serve? + −

Sylvan Lake and surrounding Central Alberta communities. Postal-code validation on our intake form will confirm if you're in our service zone. Out of Zone requests may be considered.